Refunds and cancellations
We reserve whole houses and plan on confirmed numbers, so the earlier you tell us, the more we can do.
The short version
Ask for a refund within 30 days of the day you paid, and at least one week before the gathering begins, and you get all of your money back. Both have to be true.
If you need to cancel
Email april@zionstreaming.com as early as you can. We rent entire properties and build meals, rooms and transport around confirmed headcounts, so the date you ask matters. What counts is the day your email reaches us.
The 30 days
You have 30 days from the day you paid to change your mind. Ask inside those 30 days and you are refunded in full, no reason needed and no fee taken.
And one week before the gathering
Those 30 days stop short of the gathering itself. Your request must also reach us at least seven full days before the first day of the gathering. Whichever of the two deadlines comes first is your deadline.
This only shortens things for a late registration. If you pay months ahead, the 30 days are your limit and the week never comes into it. If you pay close to the date, the week is your limit:
- You pay four months before the gathering. You have 30 days from that payment.
- You pay 40 days before the gathering. The 30 days would end 10 days before it begins, which is still more than a week out, so you have the full 30 days.
- You pay 20 days before the gathering. You have until the seven-day mark — 13 days, not 30.
- You pay three days before the gathering. The week has already passed, so there is no automatic refund. Ask anyway; see below.
After the deadline
- Past either deadline a refund is at our discretion. We will consider every request honestly and in good faith, but by then the costs of your place have been committed and we are not obliged to refund it. If you are in real difficulty, say so — read Financial hardship below.
- Transfer your place. If someone eligible can take your spot, tell us their name and email at least seven days before the gathering and we move the registration to them at no charge. This works after the refund deadline has passed.
- Leaving early, arriving late or not coming is not refunded.
How a refund is paid
Refunds go back to the payment method you used, through our payment provider. Once we have agreed a refund with you we start it within seven days; your bank may take a few more days to show it. You get the whole amount you paid us — we do not keep a processing fee.
Payments made by cash, check, Venmo or Zelle are refunded the same way or by check. Discount and credit codes have no cash value.
If we cancel or change the gathering
- If we cancel a gathering, you receive a full refund of everything you paid us. The deadlines above do not apply: this is on us.
- If we change the dates or the venue in a way that matters, you may withdraw for a full refund, whenever you hear about the change.
- Changes to speakers, the schedule or activities are not grounds for a refund.
- We cannot refund travel, lodging or other costs you arranged yourself.
Financial hardship
If money is the reason you are hesitating, or the reason you have to withdraw, tell us privately. There are people in this community who have set aside resources to help others attend, and we will make the connection quietly.
Frequent Flyer memberships
Memberships are governed by the terms on the Frequent Flyer page and confirmed at purchase. Contact us with any question about one.
Wednesday devotionals
Devotionals are free. If you cannot come after registering, please let us know so the seat can go to someone else.
Questions
april@zionstreaming.com · See also the Terms and Conditions.